As all Adelamour are made to order just for you, please work with our stylists to choose your style dresses, colour and size carefully because we cannot offer any returns or exchange, except in the unlikely case of significant manufacturing faults.
When you will receive your dress, if something makes you unhappy, You must contact us about it in 3 DAYS after you receive your package and let’s talk and understand what is the issue.
If there is a mistake from manufacturing side then we can accept a return for fix, remake or full refund. The returned dress should be in completely new, unworn, good condition (no dirt, no perfume, no lipstick no cigarette smell, no stain, no damage etc.) and it's in original package. The return needs to be made in 3 Days upon the agreement of return.
But please understand, I cannot refund RETURN SHIPPING cost.
Also I cannot accept Returns or Refunds on following situations:
If your event is canceled or you changed your mind.
If you pass me wrong measurements.
If you complain that ''I made your dress in wrong measurements than you sent me'', then you should provide me pictures of your dress with measurement tape while you wear it, with assist of a professional seamstress.
If your measurements changed due to weight gain or loss.
If your dress is damaged because of wrong ironing or washing methods.
If you pass me wrong shipping details.
If you contact me about your issue in longer time than 3 DAYS after you received your package.
If you don't return your dress in 3 Days upon the agreement of return.
I can't accept a return or refund if the reason is you didn't like the style.
Rush service fees are not refundable.
For any reason, if your order (Non Rush) is requested to be cancelled within 5 Days after it's placed, then I can only refund 70% of the order amount.
But after 5 Days, orders may not be subject to cancel.